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Lunch seminar: Communicating software metrics
December 6, 2021 @ 12:00 - 12:30
It’s time for the next lunch seminar, this time organized by the metrics theme, and project #37:
“It is no blame game”: How to succeed in communicating software metrics in the organization?
Measuring the correct metrics and using it in the right and transparent way can contribute to pushing the development in a desirable direction, leading to achieving projected goals and outcomes, effective collaboration, and improved team performance. On the other hand, tracking the wrong metrics, failing to interpret it correctly and to communicate it properly leads to a stressful working environment, conflicts, distrust, lower engagement, and lower productivity. Effective communication about metrics is vital for creating a shared understanding of metrics’ role, its use, and acceptance on different organizational levels.
The vision of our project is to understand and improve communication about metrics in contexts of modern software development organizations. We aim at providing insights on and suggestions for enabling effective communication about metrics using different communication channels, which consequently leads to creating a better understanding of metrics, contributes to more actionable decisions and increases employee involvement.
In our presentation, we will present some bottlenecks in the process of metrics communication and the strategies for overcoming them. We will also discuss the advantages and disadvantages of different channels for transmitting information about metrics. Further, we will discuss the issues of trust and control in the context of software metrics delivery.
Speaker: Nataliya Berbyuk Lindström, Associate Professor, Department of Applied IT, University of Gothenburg
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