May 10, 2021

Software Center lunch seminar organized by Theme 3, Metrics: Title: Understanding Metrics Team-Stakeholder Communication Abstract: In our study, we explore challenges in communication between metrics teams and stakeholders in agile metrics service delivery. Drawing on interviews and interactive workshops with team members and stakeholders at two different Swedish software development organizations, we identify interrelated challenges such as aligning expectations, prioritizing demands, providing regular feedback, and maintaining continuous dialogue, which impede