Software Center lunch seminar organized by Theme 3, Metrics:
Title: Understanding Metrics Team-Stakeholder Communication
Abstract: In our study, we explore challenges in communication between metrics teams and stakeholders in agile metrics service delivery. Drawing on interviews and interactive workshops with team members and stakeholders at two different Swedish software development organizations, we identify interrelated challenges such as aligning expectations, prioritizing demands, providing regular feedback, and maintaining continuous dialogue, which impede team-stakeholder interaction, and negatively influence relationships and performance. In the session we will discuss the importance of understanding communicative hurdles and suggestions for their mitigation.
Dr. Nataliya Berbyuk Lindström, Associate Professor, University of Gothenburg
Dr. Dina Koutsikouri, Associate Professor, University of Gothenburg
Link to the recorded presentation on YouTube: